• TECHMATES TECHNOLOGIES is committed to supporting its customers whenever possible, and therefore maintains a flexible cancellation policy. Under this policy framework:
• Cancellations will be accepted only if the request is submitted within 7 days of placing the order. However, the cancellation request may not be processed if the order has been shared with vendors/merchants and they have already initiated the shipping process.
• TECHMATES TECHNOLOGIES does not accept cancellation requests for perishable items like flowers, eatables etc. However, refund/replacement can be made if the customer establishes that the quality of product delivered is not good.
• In case of receipt of damaged or defective items please report the same to our Customer Service team. The request will, however, be entertained once the merchant has checked and determined the same at his own end. This should be reported within 7 days of receipt of the products.
• In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within 7 days of receiving the product. The Customer Service Team after looking into your complaint will take an appropriate decision.
• In case of complaints regarding products that come with a warranty from manufacturers, please refer the issue to them.
• In case of any Refunds approved by the TECHMATES TECHNOLOGIES, it’ll take 6-8 days for the refund to be processed to the end customer.