Living in an Ecosystem
Every organization is an ecosystem, and it can only be optimized globally. Imagine a rainforest, and how the introduction of a new species in one corner can lead to unpredictable failures that cascade throughout the system. Now think of all the tool types that allow your company to create value efficiently- that make up your organization’s “production ecosystem”: communications, documentation, storage, distribution, and production itself. Now let’s pick an easy one, documentation:
Do we have multiple ways of creating and storing documents?
Do people need to be re-trained on a new documentation tool when the change departments?
Do we have to duplicate documents from one tool to another across work areas, resulting in multiple vendors?
If you answered “yes”, your organization may have a traditional reward structure which can accidentally incentivize managers to keep their solutions to themselves and fail to reward cooperation and facilitating others’ success. Ask yourself similar questions about differing expectations, tools, and procedures around communication, production, and the other aspects of your business. Finding ways to reward coordination across departments and finding global solutions frees managers to reduce redundancies in the organization as a whole.