TECHMATES MANAGED SERVICES

PROACTIVE TECHNOLOGY MANAGEMENT

BUILDING YOUR SOLUTION
The depth and breadth of the Managed Services Team allows to offer custom-designed value for clients with even the most challenging needs, giving them confidence that their technology follows all industry best practices to make it scalable, reliable, and secure.

The value of Techmates Managed Services begins with an understanding of the your technology strengths, weaknesses, opportunities and threats in the Discovery Phase; quantifying the technology services to be provided in the Solution Phase; and the increased business technology performance, reliability and cost savings gained through Delivery.

Data Infrastructure Management for Cloud Infrastructures & Data Centers

Ensuring your IT infrastructure maximizes uptime and is structured to meet the demands of your organization is critical to your everyday operation—and Techmates Technologies is here to help. Our data infrastructure management services for data centers and public, private, and hybrid cloud environments maximizes the performance of your infrastructure.

Who Are Our Managed Services Designed For?

Running an organization often means not having the time to keep pace with the latest technology updates. This creates a problem for your organization that needs a compliant data infrastructure—all while minimizing operating costs.

Techmates Technologies managed services are ideal for large enterprises and service providers in almost any industry. We will create a custom data infrastructure management plan for any company but we specialize working in:

 

  • Benefits of Data Infrastructure Management Services

    Our comprehensive data infrastructure management services provides around-the-clock coverage of your entire data infrastructure and provides the highest level of support to your organization. Our managed services provide a variety of benefits to your organization, including:

  • Increased agility
  • Improved scalability
  • Catalyzed IT innovation
  • Reduced TCO
  • Maximized data infrastructure performance

Who Are Our Managed Services Designed For?

Running an organization often means not having the time to keep pace with the latest technology updates. This creates a problem for your organization that needs a compliant data infrastructure—all while minimizing operating costs.

Techmates Technologies managed services are ideal for large enterprises and service providers in almost any industry. We will create a custom data infrastructure management plan for any company but we specialize working in:

Don’t see your industry listed? Give us a call to learn more!

Benefits of Data Infrastructure Management Services

Our comprehensive data infrastructure management services provides around-the-clock coverage of your entire data infrastructure and provides the highest level of support to your organization. Our managed services provide a variety of benefits to your organization, including:

  • Increased agility
  • Improved scalability
  • Catalyzed IT innovation
  • Reduced TCO
  • Maximized data infrastructure performance

Our Managed Services: What’s Included

Storage-as-a-Service (STaaS)

We help you manage growth and scalability, optimizing your data infrastructure for performance now and in the future.

Backup-as-a-Service (BaaS)

As part of our managed services, you can rest assured knowing your organization’s data is backed up using the cloud. For enhanced protection, we also offer other data backup options, including:

  • D2D
  • D2T
  • D2D2T
  • Remote data vaulting

Disaster Recovery-as-a-Service (DRaaS)

In the event of a disaster in your data center—such as a flood or fire—disaster recoverywill minimize downtown and get your organization up and running in as little time as possible.

Data Infrastructure Management

No matter if you operate entirely in the cloud, in a hybrid cloud environment, or rely on an off-site data center, we provide complete, turn-key managed services for your entire IT infrastructure.

Managed Hosting

If necessary, we will provide your organization with dedicated server space in a secure, off-site data center that enhances your storage capabilities and streamlines your operations.

Billview

Don’t feel like reading through the details of your entire IT bill each month? With Billview from Techmates Technologies Solutions Group, you don’t have to. Billview is a comprehensive summarization of your monthly services from Techmates Technologies , easily laid out for you to digest.

Managed Services for Cloud Infrastructures

From migration to cloud hosted desktops and backup, we have you covered. We provide full-scale managed services for cloud infrastructures to enhance your agility and maximize the advantages of a cloud computing environment.

And much, much more!

 

Managed Services

Techmates Managed Services provides professional support for data, software and hardware that transitions technology management responsibility from the client to Techmates. Techmates Managed Services offers a variety of engagement options custom-designed to add value and create benefits by:

  • Repurposing capital investment by reducing operating cost variability
  • Allowing the client to focus on core competencies with confidence in technology capabilities
  • Knowing that technology security, scalability and reliability follow industry best practices
  • Leveraging the depth and breadth of the Moser Managed Services Team

Techmates Managed Services provides IT as a Service (ITaaS), allowing clients to devote critical resources to achieve business objectives rather than managing increasingly-complex internal IT operations.

Proactive Technology Management

Proactive Technology Management is delivered through Techamtes centralized managed services team. Techamtes utilizes sophisticated network monitoring tools and applications to proactively manage and monitor your entire technical infrastructure. This includes the maintenance and regular testing of Techamtes defined backup solution in addition to the completion of standardized system maintenance and patch updating tasks for your servers, desktops and network devices. These activities are completed on a daily, weekly and monthly basis and ensure the continual reliability, performance and optimization of your network, computers and devices


With advanced management and automation tools, our dedicated team of IT professionals can remotely manage large numbers of computers and network devices in a highly efficient manner.  This team of highly experienced IT professionals monitors our client’s current environment daily to determine if we can predict, prevent or automatically correct any of the current issues our clients are experiencing.  By following this process Moser has created several maintenance procedures and system monitors to help drastically lower the number of issues for our clients. 

   

  • Apply necessary monitor sets to servers and workstations
  • Review system specifications to verify they are in line with your business needs
  • Perform monthly maintenance on network devices, including firewalls
  • Perform daily and monthly backups
  • Monitors daily tickets and create new procedures to prevent further tickets
  • Provide vendor management, as needed

Network and Server Monitoring

After determining a roadmap to success, placing the right professional in the right role is the next step.

Each organization has its own unique business culture, methodology, and challenges. At Techamtes, we don’t just fill seats – we strive to provide you with the best consultant to fit your situation. After a careful vetting process, including interviews by your management staff, we will find the best candidate for you.

  • Apply necessary monitor sets to servers and workstations
  • Review system specifications to verify they are in line with your business needs
  • Provide vendor management, as needed
  • Review system specifications to verify they are in line with your business needs

Reactive Support Services

Comprehensive support services are provided by the Managed Services Help Desk team. Techmates strives to make our support staff available to you when you need them. You can reach our live support staff via the Phone or Email.  The Help Desk is staffed by experienced engineers that have (and maintain) multiple technical certification(s). Our support services also include access to our Customer Portal where all active requests with their associated activities have been documented.

  • Remote Help Desk
  • Onsite support (on an as needed basis)
  • Each  client will be assigned a support team so that you will have someone familiar with your systems each time you call.
  • Provides support via email

Network Administration

Techmates Network Administration services consist of highly trained network administrators. The Techmatestechnology professionals are accountable for uptime and optimization of your technical environment. In addition, these individuals will conduct regularly scheduled audits to review your environment against best practices for performance and reliability. The Techmates network administrators will document your network, enforce best practices, perform a detailed overview of your monthly service reports, and evaluate your network and data risk level.

Professional Services

Techmates provides as-needed professional services. Professional Services (Projects) are defined as a project that requires over 40 hours of labor time. The Techmates Professional Services delivery team, subject-matter experts and Project Managers help ensure productivity of your staff.  This enables you to focus on the more pressing issues of expanding your business, managing costs and increasing revenues and profitability. Our team of dedicated technical professionals provides a wide range of services.